MULTIMEDIA FAQ
Here you will find more information if you have questions about or need help with your Lexus Multimedia.
Wireless Apple CarPlay® and Android Auto™
How does it work?
Apple CarPlay® and Android Auto™5 are Apple and Google's phone mirroring protocols that enables selected applications to be projected onto the vehicle display. This is achieved by plugging your smartphone into the vehicle head unit through a factory-supplied USB connection.
WHAT DEVICES ARE COMPATIBLE WITH APPLE CARPLAY® AND ANDROID AUTO™?
Apple CarPlay® and Android Auto™5 are supported by the following devices:
Apple CarPlay®:
- iPhone®15 5 or newer
- Minimum iOS 11
Android Auto™:
- Android™ Minimum Android 5.0 (Lollipop)
- Recommended Android 6.0 (Marshmallow)
WHICH LEXUS MODELS HAVE APPLE CARPLAY® AND ANDROID AUTO™?
Certain Lexus models will be fitted with Apple CarPlay® and Android Auto™5 from the following dates:
- RX - From 23 October 2019
- ES - From 24 October 2019
For existing Lexus owners, a retrofit is available for $249 on the following models and respective productions dates:
- ES - 4 July 2018 onwards
- LC - 27 March 2017 onwards
- LS - 8 January 2018 onwards
- RC - 27 November 2017 onwards
- RC F - 27 November 2017 onwards
- NX - 1 September 2017 onwards
- UX - 5 October 2018 onwards
Contact your dealer to organise a retrofit. Find your dealer at lexus.com.au/contact/find-a-dealer
CAN I CONNECT MORE THAN ONE SMARTPHONE TO APPLE CARPLAY® AND ANDROID AUTO™?
Only one phone can pair to the head unit at a time, as smartphones need to be connected to the head unit via USB.
HOW MUCH WILL THE DATA DOWNLOAD COSTS BE? WILL IT INCREASE MY PHONE BILL?
Data usage will vary depending on each app and how often you use it.
We suggest you check with your service provider to understand the limits of your purchased data plan. Some smartphones, like iPhone®15, have the ability to track how much cellular data is used. Refer to your smartphones owner's manual for details.
Lexus Multimedia Connect
What is Lexus Multimedia Connect?
Lexus Multimedia Connect optimises your driving experience, providing a wider offering of seamless, personalised services and voice assistance through enhanced connectivity.
Lexus Multimedia Connect enables:
- Vehicle personalisation through user's every-day journey with intelligent services
- Intuitive integration of vehicle features, reduced operation effort
- Vehicle controls through voice command with natural dialogue
To learn more, or to review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
What are the key features and benefits of the Lexus Multimedia Connect?
Lexus Multimedia Connect features and benefits:
- Personalisation (User Profile) Lexus Connected app - Lexus Multimedia Connect - personalisation of head unit display settings and preferences in conjunction with an identity (profile) registered in the smartphone application.
- Connected Navigation - includes cloud maps, live traffic, location searching, weather, live parking, first mile and last mile routing via collaboration with the smartphone application and map updates.
- Connected Voice Control - enables the Voice Control system to understand an even greater range of instructions said in even more varying ways.
- Notifications - via vehicles Multimedia system and available for later view via a notification application within the head unit.
- Wifi Web Browser application - enables the user to browse the internet using their own Wifi tethering connection.
- Over The Air Updates (OTA) - software and firmware enables the user to always have the most up to date head unit features and functionality.
Vehicle features specifications may vary. To view your vehicles specific Lexus Connected features and inclusions, simply visit: lexus.com.au/connectivity
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
Which Lexus vehicles are compatible with Lexus Multimedia Connect?
Lexus is launching Lexus Multimedia Connect progressively across select model ranges from 2022 onwards.
To review your vehicle's Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
What hardware is required for Lexus Multimedia Connect?
A factory installed Data Communication Module (DCM) is required.
What is a DCM and how do I know if my vehicle is compatible?
A Data Communication Module (DCM) is a factory installed hardware component that acts as an embedded smartphone receiving and sending information to and from the vehicle. Lexus Connected Services are dependent upon the DCM.
Lexus is launching Connected Services progressively across its model range.
How does the Lexus Connected app communicate with the vehicle?
The Lexus Connected app sends commands to the cloud server, which confirms the command and relays it the to the vehicle’s DCM. If the app does not connect to the server, the Guest will receive in-app message of the non-connection.
What happens if commands are sent simultaneously to the DCM?
When a communication conflict occurs, the DCM processes the highest priority command. The command priority is as follows:
- Automatic Collision Notification / Stolen Vehicle Location
- Remote Connect (e.g. Door Lock/Unlock, Remote Start & HVAC, etc.)
- Navigation Communication
- Vehicle Status Report and Alerts
My vehicle did not originally come with Lexus Multimedia Connect. Is it possible to have it installed?
No. The vehicle's Multimedia system is installed during manufacturing and cannot be retrofitted to vehicles.
What is the cost of the Lexus Multimedia Connect?
Lexus Multimedia Connect is complimentary for the first 3 years of ownership starting from the time the vehicle is first registered. After which the owner may choose to either continue, or discontinue the services.
In the case of purchasing a Lexus dealer demo model or used connected vehicle, the remaining complimentary period balance will be automatically transferred to the new owner.
Setting up your Lexus Connected Services
How do I activate my Lexus Connected Services?
The following setup process should take 2-5 minutes
Step 1:
Download app and Register your Account
1. Download the Lexus Connected app from the relevant app store (Apple/Google Play). The app will guide you through the steps to register, enrol and activate the services. The setup process can also be reviewed in “Demo Mode”, via the apps welcome screen.
2. During the registration process within the app, you will automatically receive a 6-digit verification code to your email. To complete registration, enter this code into the app when prompted.
You have now successfully registered your account!
Step 2:
Setup app and Add Vehicle
3. Ensure the Lexus Connected app is open and logged in (check that Bluetooth is enabled)
4. From the app home screen (My Garage), select ‘Add Vehicle’.
5. Select and add VIN manually or by scanning VIN (Instructions of VIN location in app screen)
6. Tap the device camera access prompt and select either text or barcode (located top right) ‘Continue’. (ADD VEHICLE)
7. Vehicle Details (Screen) Add nickname and preferred dealer and set your Dealership, review vehicle connected capabilities. Select 'Continue'
8. The app will then present the available services on the vehicle. Select ‘Continue’.
9. At the Connected Services Agreements screen press ‘Accept’.
10. When complete, the app will confirm trial activation. Select ‘Finish Setup’ to go back to the Lexus Connected app home screen. (Subscription) Select 'Continue'
11. Home screen – status now ticked – (view status green) 'Congratulations'
12. Tap bottom tab 'Finish setup'
13. In the Connected Activation dashboard tap "Activate Connected Services"
a) Let's Connect tap "Let's get started"
b) Step 1 Turn vehicle ignition on
c) Step 2 Enter Odometer reading into the app 'Continue"
d) Connected activation complete > Back to Dashboard
Your Lexus Connected app is now setup!
You are now ready to sync your Lexus Connected app profile directly with your in vehicle Lexus Multimedia Connect services.
How do I sync my Lexus Connected app profile with my Lexus Multimedia Connect services?
Following setup process should take 2-5 minutes
Sync Lexus Connected app profile with Lexus Multimedia Connect
In vehicle:
1. Turn the vehicle to Ignition ON.
2. Welcome screen > Please start initial settings (OK)
3. At the ‘Link your Lexus app account’ prompt, select > YES
4. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
5. With app scan the QR code on the Multimedia screen. (Select appropriate QR Code relevant to your smartphone device)
6. Link account via QR code Steps on phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
7. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
8. For applicable models only, toggle "Link Key" on/blue. (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
9. Bluetooth and Devices menu > Add another device and select "LEXUS" on phone to sync and ensure you tap "OK" when prompted to "Set as primary device" if you want your profile loaded when you enter the vehicle with your smart phone. Confirm code and pair
10. Profile is now linked
11. Once complete your vehicle will be visible under Multimedia profiles
Your Lexus Multimedia Connect profile has synced!
How do I setup my vehicles Bluetooth?
On the vehicles Multimedia screen
1. Select > Bluetooth and Devices menu > Add another device
On Smartphone device
2. Open Bluetooth settings.
3. On your device Select ‘Search for devices’.
4. Select the vehicle’s Bluetooth profile > LEXUS
5. Confirm the code on the device against the code displayed on the Multimedia screen.
On the vehicles Multimedia screen
6. The Multimedia screen will prompt you to ‘Set as primary device’. Select ‘Yes’. (Note: This step registers your device as the primary account holder where it will be used to automatically to load your profile.
As the Primary Driver how do I invite a Secondary (Unrestricted) User Profile?
Sync Lexus Connected app profile with Lexus Multimedia Connect
In vehicle:
1. Turn the vehicle to Ignition ON.
2. On head unit press settings button and personal info
3. Connect your account
4. At the ‘Link your Lexus app account’ prompt, select > YES
5. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
6. With app scan the QR code on the Multimedia screen. (Select appropriate QR Code relevant to your smartphone device)
7. Link account via QR code Steps on phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
8. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
9. Toggle “Link Key” on/blue (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
10. Bluetooth and Devices menu > Add another device and select “LEXUS” on phone to sync, confirm code and pair
11. Profile is now linked
12. Once complete your vehicle will be visible under Multimedia profiles
Your Secondary (Unrestricted) User Profile is now set!
As the Primary Driver how do I invite a Secondary (Restricted) User Profile?
1. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
2. Account Settings, select > Multimedia Profiles
3. Multimedia Profiles, select the vehicle you wish to allocate access
4. Profile Management at the bottom tab > Invite User
5. User Profile, select > Secondary > add and (invite user via email) > Invite User > Invite sent (Green tick) Ensure the secondary user has downloaded and registered in the app and the email matches that of invite!
Steps for Secondary User to accept invite and activate profile:
6. Secondary User (Having previously downloaded and registered in the app) receives email > "Sync your user profile" Confirmation email
7. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
8. Account Settings, select > Multimedia Profiles
9. Multimedia Profiles, select the vehicle you wish to access, select > Register new Profile
10. In Profile Management you will find your invite and pop up (Link your profile?) select > Accept > Your profile is now set to "Active"
Your Secondary (Restricted) User Profile is now set!
How to connect your Lexus connected app to your vehicle
Personalisation (User Profile)
What is a User Profile?
Conveniently save a total of three (3) User profiles to a vehicle, one (1) Primary Driver & two (2) additional User Profiles. Each tailored with their individual preferences.
What is User Profile detection?
This feature will not work unless you have setup your key fob when you sync your profile - reference FAQ: How do I sync my Lexus Connected app profile with my Lexus Multimedia Connect services?
What are the key features of a User Profile?
-Your radio and pre-set favourites
-Your preferences such as display day/night mode, seat settings, language
-You can quickly sign out to Guest mode when using services like Valet
-Use various devices such as a smart key/key fob or your smartphone to sign into your profile automatically
What is a Primary Driver profile?
For more detailed steps refer to the following FAQ on: How do I Sync my Lexus Connected app with my Lexus Multimedia Connect services?
How do I sync my Lexus Connected app profile with my Lexus Multimedia Connect services?
Following setup process should take 2-5 minutes
Sync Lexus Connected app profile with Lexus Multimedia Connect In vehicle:
1. Turn the vehicle to Ignition ON.
2. Welcome screen > Please start initial settings (OK)
3. At the ‘Link your Lexus app account’ prompt, select > YES
4. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
5. With app scan the QR code on the Multimedia screen. (Select appropriate QR Code relevant to your smartphone device)
6. Link account via QR code Steps on phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
7. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
8. For applicable models only, toggle "Link Key" on/blue. (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
9. Bluetooth and Devices menu > Add another device and select "LEXUS" on phone to sync and ensure you tap "OK" when prompted to "Set as primary device" if you want your profile loaded when you enter the vehicle with your smart phone. Confirm code and pair
10. Profile is now linked
11. Once complete your vehicle will be visible under Multimedia profiles
Your Lexus Multimedia Connect profile has synced!
How many User Profiles can be saved to the vehicle?
As the Primary Driver how do I invite a Secondary (Unrestricted) User Profile?
Sync Lexus Connected app profile with Lexus Multimedia Connect
In vehicle:
1. Turn the vehicle to Ignition ON.
2. On head unit press settings button and personal info
3. Connect your account
4. At the ‘Link your Lexus app account’ prompt, select > YES
5. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
6. If you do not have the app, scan the relevant QR code appearing on your screen to download the correct app for your device. If you already have the app tap 'NEXT' on your head unit
7. Using the app, link account via QR code Steps on your phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
8. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
9. Toggle “Link Key” on/blue (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
10. Bluetooth and Devices menu > Add another device and select “LEXUS” on phone to sync, confirm code and pair
11. Profile is now linked
12. Once complete your vehicle will be visible under Multimedia profiles
Your Secondary (Unrestricted) User Profile is now set!
As the Primary Driver how do I invite a Secondary (Restricted) User Profile?
1. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
2. Account Settings, select > Multimedia Profiles
3. Multimedia Profiles, select the vehicle you wish to allocate access
4. Profile Management at the bottom tab > Invite User
5. User Profile, select > Secondary > add and (invite user via email) > Invite User > Invite sent (Green tick) Ensure the secondary user has downloaded and registered in the app and the email matches that of invite!
Steps for Secondary User to accept invite and activate profile:
6. Secondary User (Having previously downloaded and registered in the app) receives email > "Sync your user profile" Confirmation email
7. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
8. Account Settings, select > Multimedia Profiles
9. Multimedia Profiles, select the vehicle you wish to access, select > Register new Profile
10. In Profile Management you will find your invite and pop up (Link your profile?) select > Accept > Your profile is now set to "Active"
Your Secondary (Restricted) User Profile is now set!
Can I still use my profile if I don’t want to save it to the vehicle?
Can I modify my User Profile settings?
How do I change my Lexus Multimedia Connect profile preferences?
Steps to review and update:
-Open app home screen (My Garage)
- Select Account (Bottom right corner)
- Select Multimedia Settings > Vehicle(s)
- Review 1. Map Settings 2. Route Settings 3. Voice Guidance 4. Display
- Select the feature and adjust to your preference
How do I delete my personal Profile and Information previously saved to a vehicle?
From within the vehicle while in Park (P), select ‘Settings’ (gear icon), select ‘Edit’ from the top right corner. Then select the profiles which you would like to delete from the multimedia system and confirm. A banner will confirm that your profile has been successfully deleted.
From within the Lexus Connected app navigate to ‘Security Settings’ within your Account information. Select the vehicle you wish to remove your profile from. Select ‘Remove profile from vehicle’.
Note: Only the Primary Driver can remove the Primary Driver profile from the vehicle’s multimedia system. Removing the Primary Driver will also automatically remove all other saved profiles from the vehicle. This can be done by removing the vehicle from the Lexus Connected app ‘My Garage’.
Does Lexus Multimedia Connect Personalisation (User Profile) have any limitations of service?
A Lexus Multimedia Connect subscription is required for Personalisation (User Profile) feature. You can subscribe to Connected Services using your Lexus Connected app.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
Connected Navigation
What is Connected Navigation?
The Connected Navigation feature requires an active Lexus Multimedia Connect subscription.
To learn more, or to review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
Why is compass displaying on the Head Unit and not the map when I go into Navigation menu?
What is First Mile “Send to Car” or “Share from Phone” feature?
You will have to search an address/point of interest in your map application of choice (Google maps or Apple maps) and share the destination with Lexus Connected app. From the details screen within your app, tap "Send to Car" The address you would like to navigate to will be available next time you turn on your vehicle.
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services.
To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
How does First Mile work?
How it works:
-Using your maps app of choice (Google or Apple Maps) locate your destination
-Select location / point of interest and 'Share' with 'Lexus Connected' on your phone
- Lexus Connected app opens showing address
-Click “Send to car”
-Receive destination in vehicle head unit
*Subject to latest software update.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
What is “Last mile navigation” or “Send To Phone” notification from my Connected Navigation system?
Note: The Lexus Connected app notifications must be enabled from within the mobile device settings to receive these notifications.
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services.
To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
How many points of interests can I save as a Favourite?
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services. To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
I sent an address to the vehicle, but I do not see it under ‘Recents’ in ‘My destination’ section?
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services. To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
Which features of Connected Navigation are impacted when connectivity is limited?
-Connected Voice Control– points of interest details
-Keyboard search - points of interest details
-Map radius – expanded zoom in /out
- Live traffic
- Weather
- Parking
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
How often does Connected Navigation refresh my maps?
Will my Connected Navigation feature work if I get lost in an area with no network connection?
How can I adjust my Lexus Multimedia Connect Connected Navigation volume in my vehicle?
You can adjust the Connected Navigation “drive assist” volume by selecting “Settings” > “Sounds & media” > “Levels” > and then manually adjusting the Connected Navigation “drive assist” volume from your Multimedia screen
You can say “Hey Lexus, show system volume” and then manually adjust the Connected Navigation “drive assist” volume.
Can I use the keyboard search feature with Lexus Multimedia Connect - Connected Navigation while driving?
Does Connected Navigation have any limitations of service?
A Lexus Multimedia Connect subscription is required for Connected Navigation feature. You can subscribe to Connected Services using your Lexus Connected app.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
Connected Voice Control
What are the Voice Control and Connected Voice Control features?
Voice Control comes as a standard functionality on select model year 2022 or newer vehicles. A Lexus Multimedia Connect subscription is required for the Connected Voice Control feature. You can subscribe to Connected Services using your Lexus Connected app.
To view your vehicles applicability and Lexus Connected Services feature inclusions, visit: lexus.com.au/connectivity
What are some of the key benefits of the Connected Voice Control system?
The Connected Voice Control system also enables you to obtain current information (such as weather) and latest information for navigation requests.
What are the key differences between Voice Control and Connected Voice Control features?
A Lexus Multimedia Connect subscription is required to access the Connected Voice Control feature. It enhances the standard Voice Control which comes readily available on select model year 2022 or newer vehicles.
Connected Voice Control offers additional capabilities and learned behaviour capabilities available in real-time via cloud-base services. Connected Voice Control also offers expanded voice commands throughout.
What can I do with the Voice Control system?
- Navigation: Entering Addresses, Searching for Points of Interest including Restaurants, Parking, Fuel and EV Charging Stations, Tourist Attraction and Businesses.
- Phone: Making and receiving phone calls, Sending and receiving messages.
- Music & Audio: Controlling audio source, tuning to radio stations, selecting playback modes, choosing music by name, artist, genre etc, and controlling volume.
‐ Vehicle: Controlling Climate settings, ambient lighting, windows and wipers. Getting information on fuel consumption and trip data.
- Information Services: Obtaining information on weather (including Doppler Radar), Traffic and business details such as phone numbers and opening hours.
How can I perform a voice search or (wake) command?
"Hey Lexus"
"OK Lexus"
A Driver can also initiate the Voice Command system by selecting the Microphone icon on the multimedia display or by pressing the Push-to-Talk (PTT) Steering Wheel button. For more information on the PTT please see your Owner’s Manual.
What are some typical uses of the Voice Command system?
Category | Feature | Voice Commands |
General / System | VUI operation |
|
Phone | Calling or messaging |
|
Audio | General audio controls |
|
Audio (USB) | Playing audio from USB or iPod |
|
Audio (Radio) | Listening to radio |
|
Climate | Temperature control |
|
Vehicle | Vehicle features |
|
Navigation | Find destinations |
|
Information | Weather, traffic |
|
Which features are specific to Connected Voice Control?
- Phone: Dictating custom messages.
- Information Services: Obtaining information on weather (including Doppler Radar), Traffic and business details such as phone numbers and opening hours.
When you have Connected Voice Control all other Voice Control tasks are enhanced by way of more up to date information, broader range of available information and better understanding of your speech
How do I search for an EV Charging Station for my electric vehicle?
With an active navigation route you can also search for EV Charging Station near the destination, please use the term “Search for EV Charging Station near destination”.
EV Charging Station can be displayed on the maps as a Point of Interest (POI) Icon. To enable, select the EV Charging Station Icon in the navigation menu options.
What does a Keyboard Search allow me to find?
-Phonebook Search: Phone Number and Contacts
-Vehicle Controls: Climate and General Settings menus
-Navigation Search*: Full/Partial Address, Intersection, Points of Interest (POI) by Name, Points of Interest (POI) by -keyword, and Points of Interest (POI)
-Audio:
Radio (FM/DAB+/AM): Search by Frequency, Station Name, Channel number
USB audio device: Search by Song, Artist, Album, Genre, Playlist
Search results related to multiple vehicle categories will appear on a combined list to select from
*A Lexus Multimedia Connect subscription is required for the use of location searches with Connected Navigation.
Does Embedded Voice Control or Connected Voice Control have any limitations of service?
A Lexus Multimedia Connect subscription is required for the Connected Voice Control feature. You can subscribe to Connected Services using your Lexus Connected app.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
Over The Air Updates (OTA)
What is Over-the-Air Software Updates (OTA)?
Over-the-Air Software Updates encompass quality, capability and convenience updates that are made available for select vehicle systems, such as the multimedia system.
Can I turn off my vehicle while an Over-the-Air Software (OTA) Update is in progress?
Please note that some updates are installed through the night hours and while your vehicle is turned off. As those updates are made available for your vehicle, further details will be available within your Lexus Connected app, including the range of hours within which the update will be installed.
Can I install Over-the-Air Software (OTA) Updates later?
Please note that if updates are postponed for a prolonged amount of time, a visit to your dealership may be necessary to have them installed.
Can I continue using my vehicle’s multimedia features while an Over-the-Air (OTA) Software Update is in progress?
Some updates may however restrict certain functionality throughout their installation. In some rare cases, the installation can only progress when your vehicle is stationary and will automatically pause as your vehicle starts moving. Before proceeding with the installation of those updates, your vehicle will display a notification. This will allow you to see the details about the restrictions before the installation starts, or choose to install the update at a later time.
Some other updates are installed through the night hours and while your vehicle is turned off. If you turn on your vehicle while those updates are in progress, safety services and other functionality that use your vehicle’s connection may be temporarily disabled. Please also note that some Remote features may also not be available throughout the installation of those updates.
How can I use my preferred private Wifi network to download Over-the-Air (OTA) Software updates?
Start with turning on your vehicle’s Wifi feature by selecting Settings (gear icon), ‘Data & Wifi’, and switching the ‘Wifi’ toggle On. Then select your network name on the list of available networks and enter your Wifi network password to connect.
You can then start the update by selecting Settings (gear icon), ‘Software update’, and ‘Update software’. Your vehicle will download the update using your preferred private Wifi network then install it.
Please note that your vehicle may use its cellular connection instead to download some updates.
Will using the ‘System Reset’ option on my multimedia display make my vehicle revert to a previous software version?
The ‘System Reset’ option will not alter the software version currently installed on your vehicle.
Why does my vehicle disconnect from wireless Apple CarPlay® or wireless Android Auto™ as I try to connect my vehicle to my preferred Wifi network?
CarPlay® is a trademark of Apple, Inc. registered in the U.S. and other countries. Requires compatible device, USB connection, mobile data, network reception & GPS signal. Mobile usage at user’s cost. Apps subject to change. For details see https://www.lexus.com.au/connectivity. Speak to your dealer about device compatibility. Android Auto™ is a trademark of Google LLC. Requires compatible device, USB connection, mobile data, network reception & GPS signal. Mobile usage at user’s cost. Apps subject to change. For details see https://www.lexus.com.au/connectivity. Speak to your dealer about device compatibility.
What should I do if my update fails?
For further information visit: lexus.com.au/connectivity
Does Lexus Multimedia Connect Over the air updates (OTA) have any limitations of service?
A Lexus Multimedia Connect subscription is required for Over the air updates (OTA feature. You can subscribe to Connected Services using your Lexus Connected app.
To learn about Lexus Connected Services data collection, use, sharing and retention practices, please visit: lexus.com.au/privacy
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
Operation of Service
Is a network connection required to use the Lexus Multimedia Connect?
However, the vehicle will seamlessly download the appropriate data when connection is established again.
If my vehicle is in an area with poor mobile reception, such as a remote area or an underground carpark, will the Lexus Multimedia Connect system work?
Does Lexus Multimedia Connect have any limitations of service?
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
What happens at the end of my complimentary period?
Communication and protecting your privacy
What emails can I expect to receive in relation to the Lexus Connected app?
- First time registering your account
- Receiving authorisation codes
- When you have changed your information
- When you have added or removed a vehicle from your account
- When subscribing or unsubscribing to products
- When Lexus Connected release new features
- When adding or removing a remote authorised driver
- When updating or changing an email
- When changing or reseting your password
- When adding and removing an authorised driver
- Waive and deactivation of subscription
You may also receive emails advising of app updates such as addition or changes to features.
If Lexus Multimedia Connect contains my profile information and privacy protected?
For a more detailed explanation on the use of your data, privacy rights, please refer to Lexus Privacy Policy: lexus.com.au/privacy
Should you have questions or concerns about the use of your data or would like to update your Personal Information collected as part of Connected Services, please contact us: [email protected]
What happens when I remove a vehicle from within “My Garage” in the Lexus Connected app?
You can add your vehicle back to “My Garage” but you will need to complete the registration process to complete the authorisation.
Is there a requirement if I sell my vehicle?
For steps - see, FAQ: 'What happens when I remove a vehicle from within “My Garage” in the Lexus Connected app?'
Will I lose my trial subscriptions if I cancel or remove my vehicle from the Lexus Connected app?
The trials are available for 3 years and if you cancelled your trials or removed your vehicle from your Lexus Connected app and decided to re-activate, you may receive the remainder of the trial terms that are still available.
Who do I contact if I have a question or concern about Lexus Multimedia Connect?
For further information visit: lexus.com.au/connectivity
Wifi Web Browser
What is Lexus Multimedia Connect Wi-Fi Web Browser?
The Wi-Fi Web Browser application feature is available on select Lexus Multimedia Connect equipped vehicles. Primarily designed to enhance your in-vehicle internet browsing experience utilising the in-vehicle head unit, while connected to your compatible smartphone or other compatible mobile hotspot.
For details of service limitations and important information on the safe and lawful use of this feature, please refer to FAQ: Does Lexus Multimedia Connect Wi-Fi web browser application have any limitations of service?
To view your Lexus Connected Services availability and feature inclusions on your vehicle, visit: https://www.lexus.com.au/connectivity/lexus-connected-services
What are the benefits of using Wi-Fi Web Browser application?
Benefits of the Wi-Fi Web Browser application:
- Show off by keeping your vehicle occupants entertained by streaming content (Movies/Sports) onto the vehicles Multimedia head unit screen.
- Optimised web viewing experience through a larger in vehicle viewing screen.
- Enjoy the option of managing website bookmarks or favourites through the on screen “Bookmarks” button function in the browser toolbar.
- The head unit Wi-Fi can be conveniently tethered to a number of different devices to enable these services - mobile devices, public hotspots, etc (see below for compatibility information).
For safety reasons, these features will only operate while the vehicle is stationary and engaged in park.
For details of service limitations and important information on the safe and lawful use of this feature, please refer to FAQ: Does Lexus Multimedia Connect Wi-Fi web browser application have any limitations of service?
How do I know if Wi-Fi Web Browser is applicable with my vehicle?
This feature is available on a select range of Lexus models enabled with Lexus Multimedia Connect.
To view Lexus Connected Services availability and feature inclusions on your vehicle, visit: https://www.lexus.com.au/connectivity/lexus-connected-services
What is the cost to use the Wi-Fi Web Browser feature?
The Wi-Fi Browser application is free to use on select Lexus vehicle models equipped with Lexus Multimedia Connect. However, it's important to note that the feature relies on the user's own smartphone or mobile hotspot to carry data through a telecommunications service provided separately by the user's third party telecommunications provider, and all data costs arising from the use of the Wi-Fi Web Browser application are the responsibility of the user.
For details of service limitations and important information on the safe and lawful use of this feature, please refer to FAQ: Does Lexus Multimedia Connect Wi-Fi web browser application have any limitations of service?
How do I connect to the internet using the Wi-Fi Web Browser on my Multimedia Head Unit?
A Lexus Multimedia Connect subscription is required to access the Wi-Fi web browser application feature. You can subscribe to Connected Services using your Lexus Connected app. The Wi-Fi Web Browser can use any Wi-Fi network to connect to the internet including utilising your smartphone’s Mobile Hotspot (Android) or Personal Hotspot (iOS).
Steps to setting up a successful connection using either iOS or Android smartphone(s). Note: please do not operate your smartphone in the vehicle unless safe and lawful to do so.
On your smartphone:
1. For iOS/Apple devices, please ensure that the “Allow Others to Join” setting is enabled in “Settings” -> “Personal Hotspot” section.
For Android/Samsung devices, please ensure that the “Mobile Hotspot” setting is enabled.
On the head unit:
2. Go to “Settings” menu (via the gear icon on the lower right section of the screen) then select “Data & Wi-Fi” option then “Wi-Fi”. Ensure that Wi-Fi setting is toggled ON. The head unit will then start scanning for available Wi-Fi access points.
On the head unit:
3. Select the appropriate Wi-Fi access point from the “Available Networks” section and then tap “Continue” in the dialog box.
On your smartphone:
4. Enter the Wi-Fi password as defined “Personal/Mobile hotspot” smartphone setting and then press “OK”.
On the head unit:
5. Wait for the head unit to finish connecting to the smartphone Wi-Fi access point.
6. A banner notification will confirm successful Wi-Fi connection.
7. The Wi-Fi icon in the top-left section of the screen will then change from grey to blue.
Congratulations - your Multimedia head unit is now able to use your smartphone's data connection.
This operation requires a compatible iOS or Android device with Personal/Mobile hotspot feature enabled.
To view Lexus Connected Services availability and feature inclusions on your vehicle, visit: https://www.lexus.com.au/connectivity/lexus-connected-services
How do I browse the internet on the Multimedia head unit once my smartphone is connected to it?
On the head unit:
1. From the Connected Menu > tap on the “Browser” icon.
2. The Browser app will display the default home page (www.lexus.com.au). Simply operate the browser by tapping on the address bar to input website addresses, navigate back and forward between websites etc.
Additional Options and Settings:
3. Manage website bookmarks or favourites by tapping the “Bookmarks” button in the browser toolbar. This also enables quick access to favourites.
4. The user has the option of viewing browsing history by tapping the “History” button in the browser toolbar.
Tap an entry to quickly go back to a previously accessed website.
5. The user has the option of opening new browser tabs and manage open tabs by tapping the “Tabs” button in the browser toolbar. Guests can tap “Add” to open a new tab or tap the “x” button to close an active tab.
6. The user has the option of viewing browser settings and clearing browsing history by tapping the “Settings” button in the browser toolbar.
For details of service limitations and important information on the safe and lawful use of this feature, please refer to FAQ: Does Lexus Multimedia Connect Wi-Fi web browser application have any limitations of service?
Does Lexus Multimedia Connect Wi-Fi web browser application have any limitations of service?
A Lexus Multimedia Connect subscription is required to access the Wi-Fi web browser application feature. You can subscribe to Connected Services using your Lexus Connected app.
Wi-Fi web browser will only function when the Multimedia system has an active Wi-Fi connection.
If the tethered Wi-Fi connection is lost, the web browser application will not work. For safety reasons this feature will only operate while the vehicle is stationary.
For safety reasons, this feature will only operate while the vehicle is stationary and engaged in park. The browser won't work in a moving vehicle. Please also be aware that various laws prohibit the use of mobile devices while driving a vehicle, and some laws prohibit the use of mobile devices within a vehicle even when it is stationary. It is your responsibility to comply with all laws relating to the operation of your vehicle, and you should only use your mobile device or the Wi-Fi web browser application where safe to do so and permitted by applicable laws.
Functionality, availability, and accuracy of information provided by the system depends on many factors outside of Lexus control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy for Lexus Connected Services are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system. Internet browsing availability and experience offered through the Wi-Fi web browser application is dependent on the network coverage and connection quality and speed offered by your telecommunications provider through your smartphone or mobile hotspot.
For further information visit: lexus.com.au/connectivity
FIND OUT MORE
APPLE CARPLAY®
Learn more: https://www.apple.com/au/ios/carplay/
CarPlay® support: https://support.apple.com/en-au
ANDROID AUTO™
Learn more: https://www.android.com/auto/
Android Auto™ FAQs: https://www.android.com/auto/faq/